Refunds and Return Policy
Returns & Refunds Policy — Your Satisfaction, Our Promise
At Palerro, we are dedicated to creating products that empower your daily beauty and self-care routine. Our mission is to help you achieve visible, confident results with tools that simplify and elevate your ritual. We stand by the quality and effectiveness of our products and recommend using them for at least 14 days to experience their full benefits before considering a return.
If you are not fully satisfied with your purchase after 14 days and within our 60-day Money-Back Guarantee period, please reach out to us at palerro.contact@gmail.com and we will be happy to assist you.
Cancellation Policy
You may modify or cancel your order within 24 hours of placing it.
After this timeframe, your order may already be in processing and cannot be changed or canceled.
If your cancellation request is made within 24 hours, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We’re confident you’ll love your Palerro experience. However, if after trying your product for a minimum of 14 days you still aren’t satisfied, you can request a return within 60 days of your purchase.
Please note that shipping fees (if applicable) are non-refundable.
To start a return, please email palerro.contact@gmail.com or fill out the form on our Contact Us page. Include your Order Number, or the Name and Email used at checkout to help us locate your order quickly.
Damaged Items
We take great care in packaging each Palerro product.
An item is considered damaged if it arrives defective or physically broken. Slight imperfections in packaging—such as minor dents or creases—are not considered product damage if the item itself is intact.
If your product arrives damaged, please contact us at palerro.contact@gmail.com within 72 hours of delivery, attaching a clear photo of the damage.
If eligible, we’ll gladly send a replacement at no cost to you.
Please note that we cannot refund, replace, or accept returns for products damaged due to normal wear, misuse, or handling errors.
Shipping & Delivery
While we always strive to deliver your order on time, Palerro cannot be held responsible for shipping or delivery delays caused by external factors such as couriers, customs, or logistical issues beyond our control.
For lost, delayed, or stolen packages, please contact the courier directly for assistance.
Palerro is not responsible for orders once they are marked as delivered by the carrier.
Incorrect Shipping Address
Please ensure that all shipping details are accurate at checkout.
If an incorrect address is provided and we are not notified within 24 hours, the customer will not be eligible for a refund or reshipment.
Policy Updates
Palerro reserves the right to update or modify this Returns & Refunds Policy at any time.
It is the customer’s responsibility to review the latest version before completing a purchase.
By purchasing and continuing to use Palerro products, you acknowledge and agree to the terms outlined in this policy.
Contact Us:
palerro.contact@gmail.com
At Palerro, we are dedicated to creating products that empower your daily beauty and self-care routine. Our mission is to help you achieve visible, confident results with tools that simplify and elevate your ritual. We stand by the quality and effectiveness of our products and recommend using them for at least 14 days to experience their full benefits before considering a return.
If you are not fully satisfied with your purchase after 14 days—and within our 60-day Money-Back Guarantee period—please reach out to us at palerro.contact@gmail.com and we will be happy to assist you.
Cancellation Policy
You may modify or cancel your order within 24 hours of placing it.
After this timeframe, your order may already be in processing and cannot be changed or canceled.
If your cancellation request is made within 24 hours, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We’re confident you’ll love your Palerro experience. However, if after trying your product for a minimum of 14 days you still aren’t satisfied, you can request a return within 60 days of your purchase.
Please note that shipping fees (if applicable) are non-refundable.
To start a return, please email palerro.contact@gmail.com or fill out the form on our Contact Us page. Include your Order Number, or the Name and Email used at checkout to help us locate your order quickly.
Damaged Items
We take great care in packaging each Palerro product.
An item is considered damaged if it arrives defective or physically broken. Slight imperfections in packaging—such as minor dents or creases—are not considered product damage if the item itself is intact.
If your product arrives damaged, please contact us at palerro.contact@gmail.com within 72 hours of delivery, attaching a clear photo of the damage.
If eligible, we’ll gladly send a replacement at no cost to you.
Please note that we cannot refund, replace, or accept returns for products damaged due to normal wear, misuse, or handling errors.
Shipping & Delivery
While we always strive to deliver your order on time, Palerro cannot be held responsible for shipping or delivery delays caused by external factors such as couriers, customs, or logistical issues beyond our control.
For lost, delayed, or stolen packages, please contact the courier directly for assistance.
Palerro is not responsible for orders once they are marked as delivered by the carrier.
Incorrect Shipping Address
Please ensure that all shipping details are accurate at checkout.
If an incorrect address is provided and we are not notified within 24 hours, the customer will not be eligible for a refund or reshipment.
Policy Updates
Palerro reserves the right to update or modify this Returns & Refunds Policy at any time.
It is the customer’s responsibility to review the latest version before completing a purchase.
By purchasing and continuing to use Palerro products, you acknowledge and agree to the terms outlined in this policy.
Contact Us:
palerro.contact@gmail.com